FAQ

What are your working hours?

We are open Saturday to Thursday from 9:00 am to 1:00 pm and then from 4:00 pm to 9:00 pm. On Friday we are open from 2:00 pm to 9:00 pm.

What’s your delivery time?

Your order will be processed within 24 hours from confirmation of payment. We will then aim to deliver it locally within the same business day if you select the Express Plus delivery option and make the order before 11 am. Otherwise, items are delivered on the following business day of the courier service if the Express delivery option was selected. We will try to accommodate your order and delivery requirements to our best.

What are the delivery and shipping charges?

Sport Station provides free local shipping for orders above BD 50. For orders below this amount, shipping charges will be BD 2.00 for same-day delivery (Express Plus), and BD 1.50 for next-day delivery (Express) for up to 7 KG of weight. Any additional 1 KG will be charged BD 0.09.

Do you ship out of Bahrain?

We currently offer shipping to Saudi Arabia. Shipping rates to Saudi Arabia vary according to the total shipment weight. For further information, please visit www.ubex.co

How do I live chat with customer service?

You can live chat with the customer service online through our website (www.sportstationbh.com). Alternatively, you can drop us a Whatsapp message on , or call us on +97317211833.

What are your return and exchange policy?

Detailed information about the return and exchange can be found in the Return and Exchange policy.

How can I find a product?

Thanks for your interest in our brands. To search for a specific brand or product, you can type the product name in the Search Box. You can also use the Filter feature to select a specific brand or size or color. Enjoy shopping!

I ordered the wrong size. Can I exchange it for another size?

Yes, of course! please visit the Return and Exchange policy webpage for further information about exchanging an item.

How do I find my size?

Sizing varies across different brands. So, it’s best to know your waist and chest measurements first. On the product page of the item, click on the ‘Size Guide’ and choose the size according to your measurement.

What do I do when my size is sold out?

If you are not able to select your size on the website, it may be sold out and currently unavailable. However, you can drop us a message via WhatsApp or give us a call. We may have additional stock in the shop. Alternatively, you can select another item that fits your size.

Can I change my order?

Once placed, orders cannot be canceled. However, we are more than happy to offer you an exchange for the items you purchased. Please visit our Returns and Exchange Policy webpage for further information.

Where is my refund/return?

We are sorry to hear that you want a refund. We currently don’t offer a refund but we will gladly exchange the item. Please see the Return and Exchange policy webpage for further information.

Can I buy in bulk?

For bulk orders, please contact our team through the methods listed on the Contact Us page.

Are your products authentic?

You bet it is! Everything in-store and on our website are 100% authentic and original. Rest assured that we work directly with our brands and suppliers and the authenticity of your products is guaranteed.

I received the wrong product in my order, what should I do?

Apologies! Please inform us about it through one of the contact methods listed on our Contact Us page. A representative from our Customer Care team will get back to you shortly and make things right for you.

An item is missing from my order, what should I do?

Apologies! Please inform us about it through one of the contact methods listed on our Contact Us page. A representative from our Customer Care team will get back to you shortly and make things right for you.

Can I send an item as a gift?

We’re currently working on adding this feature. Once activated, we’ll send you a notification.

Can I use my Sport Station gift card or coupons or discount vouchers/codes online?

Yes, you can! Redeeming gift cards, coupons, or discount vouchers or codes are applicable online if stated and on items of full-price only (not applicable for items on discount).

Is VAT included in the product price?

Yes, a 10% VAT is already included in the listed product prices.

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